Frequently Asked Questions
Everything you need to know about your BATCH experience.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are free for all domestic customers.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit.
Are your materials sustainably sourced?
Yes, BATCH is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and fair-trade certified factories for all our collections.
Can I change or cancel my order?
Orders are processed quickly, but we have a 60-minute window after purchase where you can modify or cancel your order via your account dashboard.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and flexible installment options through Klarna and Afterpay.